To Our Customers
What you can expect from us
- Courteous and professional treatment at all times.
- Honest information when you request it, without evasiveness.
- Prompt and efficient service with genuine concern for your time.
- Choose which products and services you purchase.
- Clear and thorough explanations of all financing and purchase details.
- Receive copies of all documents signed.
- Expect the value of products and services to be equal to or exceed the purchase price.
- Be invited to buy without feeling pressured.
- Expect us to keep our promises to you.
- Expect the same level of professional service before, during and after the sale.
DG's Pro Tech & Accessories Inc. and the employee will maintain and be responsible for the confidentiality of customer information as outlined in the confidentiality agreement as signed by the employee and will be upheld by each employee. The last person to leave the premises assumes responsibility for securing the area. A lost or stolen key must be reported immediately. Keys are not to be duplicated. All customer information is held in the highest regard. This will be strictly enforced and disciplinary action will take place if necessary. Key drop box is locked and located on office man door for after hours vehicle drop off.
We have your needs covered with years of experience in handling insurance claims. You can relax while we can communicate on your behalf to arrange all necessary repairs to get your vehicle back up and running. We also carry our own business insurance for theft, property damage and customer vehicle road tests to keep your mind at ease while your vehicle is in our care. DG's Pro Tech & Accessories Inc. is a fully licensed automotive repair shop.
DG's Pro Tech & Accessories Inc. is committed to providing a safe working environment. Customers are not permitted in the shop.
Payment Plans/Options/Additional Fees
DG's Pro Tech & Accessories Inc. understands the financial obligation associated with the maintenance and repair of your vehicle. We will do our best to provide an accurate quote and time frame to which these repairs can be made. We appreciate your payment upon the completion of the repairs in the form of cash, cheque, interact or credit card. Please note a service charge of 25.00 may be added to your account for NSF, at the discretion of Dustin Golley. A storage fee may also be added to your account at 33.00 per day and is calculated from the date your vehicle is ready for pick up. This is subject to change without notice and at the discretion of Dustin Golley.
Thank you for your purchase of the products and services at DG's Pro Tech. This Limited Warranty applies to the physical goods, purchased from DG's Pro Tech and services provided by DG's Pro Tech. This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, DG's Pro Tech will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. DG's Pro Tech will repair the Product at no charge, using new or refurbished replacement parts. The Warranty Period is 1 year from date of purchase or service rendered. This Limited Warranty will be void and does not cover any problem that is caused by: unforeseen conditions, malfunctions or damage not resulting from defects in material or workmanship, customer neglect, accidents, theft, illegal alterations and neglect of regular maintenance. To obtain warranty service, you must first contact DG's Pro Tech to determine the problem and the most appropriate solution for you as per DG's Pro Tech discretion. The buyer agrees that DG's Pro Tech is not responsible for loss of wages, loss profit and /or sales, injury to persons or property, towing charges or storage fees, substitute transportation or unauthorized repairs.