490 Maitland Ave S, Listowel, ON N4W 2M6

4.7
Total 102 Reviews
519-418-2886 Book An Appointment

Customer Service

“Our Mission is to be the best in our business by providing the most exceptional customer experience in all aspects. We stand behind our parts and service with honour, pride, respect, integrity and customer relations as evidence by our years in business and customer satisfaction.”
— DG’S PRO TECH

To Our Customers

What you can expect from us

  • Courteous and professional treatment at all times.
  • Honest information when you request it, without evasiveness.
  • Prompt and efficient service with genuine concern for your time.
  • Choose which products and services you purchase.
  • Clear and thorough explanations of all financing and purchase details.
  • Receive copies of all documents signed.
  • Expect the value of products and services to be equal to or exceed the purchase price.
  • Be invited to buy without feeling pressured.
  • Expect us to keep our promises to you.
  • Expect the same level of professional service before, during and after the sale

Security

DG’s Pro Tech & Accessories Inc. and the employee will maintain and be responsible for the confidentiality of customer information as outlined in the confidentiality agreement as signed by the employee and will be upheld by each employee. The last person to leave the premises assumes responsibility for securing the area. A lost or stolen key must be reported immediately. Keys are not to be duplicated. All customer information is held in the highest regard. This will be strictly enforced and disciplinary action will take place if necessary. Key drop box is locked and located on office man door for after hours vehicle drop off.

Insurance

We have your needs covered with years of experience in handling insurance claims. You can relax while we can communicate on your behalf to arrange all necessary repairs to get your vehicle back up and running. We also carry our own business insurance for theft, property damage and customer vehicle road tests to keep your mind at ease while your vehicle is in our care. DG’s Pro Tech & Accessories Inc. is a fully licensed automotive repair shop.

Safety

DG’s Pro Tech & Accessories Inc. is committed to providing a safe working environment. Customers are not permitted in the shop.


Warranty Disclaimer

Thank you for your purchase of the products and services at DG’s Pro Tech. This Limited Warranty applies to the physical goods, purchased from DG’s Pro Tech and services provided by DG’s Pro Tech. This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, DG’s Pro Tech will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. DG’s Pro Tech will repair the Product at no charge, using new or refurbished replacement parts. The Warranty Period is 1 year from date of purchase or service rendered. This Limited Warranty will be void and does not cover any problem that is caused by: unforeseen conditions, malfunctions or damage not resulting from defects in material or workmanship, customer neglect, accidents, theft, illegal alterations and neglect of regular maintenance. To obtain warranty service, you must first contact DG’s Pro Tech to determine the problem and the most appropriate solution for you as per DG’s Pro Tech discretion. The buyer agrees that DG’s Pro Tech is not responsible for loss of wages, loss profit and /or sales, injury to persons or property, towing charges or storage fees, substitute transportation or unauthorized repairs.

Customer Supplied Parts & Customer Installed Parts

 

PDF IconThe policy in relation to customer supplied parts and/or installed parts outside of DG’s Pro Tech is limited to the discretion of Dustin Golley and/or the necessary parts suppliers. Repairs, installations or modifications of a vehicle outside of DG’s Pro Tech may result in a void in warranty of the parts as well as labor cost related to possible failed workmanship during install.

 

The parts and/or vehicle must be inspected by DG’s Pro Tech prior to any warrantable concern validation. As a convenience to our valued customers, DG’s Pro Tech may offer a limited warranty upon a visual inspection of the component, and if warranted, a deconstruction and diagnosis to the full satisfaction of Dustin Golley.

Storage Fees

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DG’s Pro Tech storage fees of a vehicle are calculated at a rate of $44.00 per day or at the discretion of the owner, Dustin Golley. Customers will have access to the vehicle to remove personal property between 8AM and 5PM on all business days. Payment is requested in full prior to removing the vehicle from the business property. Payment method includes cash, credit card and cheque.

 

Payment Plans/Options/Additional Fees

PDF IconPayment is due in full upon completion of the vehicle repair to the satisfaction of the technician, customer and owner of DG’s Pro Tech. Payment options include: Visa, MasterCard, Direct Debit, Cash, Cheque, American Express, and Bank draft. Please note that credit card payments will be subject to a fee of 2.4% of the total bill. If the customer has not paid the full amount, DG’s Pro Tech and Dustin Golley reserve the right to a Mechanics Lien of the vehicle until the bill is paid in full, including accumulated interest charges of 7.5%. Interest is charged by 12:00PM on the last day of the month on the remaining balance on the bill to a maximum 42% per year. By signing below, you agree with the above policy of DG’s Pro Tech. Your co-operation is appreciated.


Important facts after making modifications to your OEM vehicle!

  • Any concerns and or issues related to your modification via product and or service must be communicated in a timely manner and returned to DG’s for further diagnosis, if necessary, a tow should be arranged by the customer, at the customers expense.
  • Misuse, abuse, neglect, alteration and or accident of the vehicle will void your warranty, videos and pictures may be used as proof.
  • Tampering with your product outside of a qualified repair shop, using improper fluids and/or improper installation can void your warranty.
  • Lack of recommended maintenance and service without record can void your warranty.
  • This warranty does not include loss of use, towing, lost earnings and or personal injury.
  • The manufacture has the final decision for warranty coverage.
  • Warranty is not valid unless full payment has been received and cores returned if applicable.
  • Parts related, but not specifically and/or recently installed and invoiced parts, are not covered under this warranty agreement and are at the owners expense.
  • Verification and inspection of the parts or service provided can take between 1-2 weeks, the customer is responsible to make arrangements for another vehicle during this time at their own expense.
  • If warranty is denied, the customer agrees and is responsible for the diagnostics, shipping and subsequent repairs of the vehicle.
  • 100 KM check over of your modification must be performed by DG’s Pro Tech to engage the stated warranty!

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Important facts after purchasing a large power train product!

  • Any concerns and or issues related to your modification via product and or service must be communicated in a timely manner and returned to DG’s for further diagnosis, if necessary, a tow should be arranged by the customer, at the customers expense.
  • Misuse, abuse, neglect, alteration and or accident of the vehicle will void your warranty, videos and pictures may be used as proof.
  • Tampering with your product outside of a qualified repair shop, using improper fluids and/or improper installation can void your warranty.
  • Lack of recommended maintenance and service without record can void your warranty.
  • This warranty does not include loss of use, towing, lost earnings and or personal injury.
  • The manufacture has the final decision for warranty coverage.
  • Warranty is not valid unless full payment has been received and cores returned if applicable.
  • Parts related, but not parts of the transmission can fail and affect the trans, convertor, radiator coolers, linkage levers, controls, rubber mounts, external oil lines, electric accessories or seals, if so, this warranty is non-valid, there is no way to predict these events and cannot be responsible for them.
  • Parts related, but not parts of the engine can fail and affect the engine, injector pump, pistons from excessive EGT’s and surrounding components, if so, this warranty is non-valid, there is no way to predict these events and cannot be responsible for them.
  • Verification and inspection of the parts or service provided can take between 1-2 weeks, the customer is responsible to make arrangements for another vehicle during this time at their own expense.
  • If warranty is denied, the customer agrees and is responsible for the diagnostics, shipping and subsequent repairs of the vehicle and power train component
  • 1000 KM check over of your power train component must be performed by DG’s Pro Tech to engage the stated warranty.

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Our Customer Reviews

Very intelligent staff and technicians! 100% recommend !

Kyle Steckley Jun 6, 2024

I’m new to Listowel and was looking for a car repair place. DG’s was recommended. They were friendly, professional and the cost was less than I would have paid in the city! They even dropped me back home and dropped off the car when the job was done! I’m very impressed!

Theresa Karn May 5, 2024

Always an excellent experience at DG's. The service was top-notch, and Tyson was fantastic—professional, knowledgeable, and incredibly helpful. Highly recommend!

Justin Hergott May 5, 2024

Excellent staff and technicians , they went above and beyond to get my Ram 1500 running properly again after 2 other garages failed to do so . They even gave me a loaner vehicle to use while mine was in the shop ! There is a reason I didn’t mind driving an hour to use their services. They will take care of all my vehicles needs in the future . Thank you DGS Protech .

Peter Racz Enterprises May 5, 2024

Excellent advice and great work. Took the time to explain everything to our satisfaction.

Lori chessell May 5, 2024

DG's Pro Tech did some work on my truck and did a great job at a very reasonable price. They also completed a complimentary inspection on my truck and alerted me to things that needed attention and eased my mind about things that don't. Dustin has probably spent close to an hour total on the phone with me personally explaining things to me, which I really appreciate. I also had great experiences talking to Tyson and Megan. I'll be back for future work that I can't handle myself.

Myles Brady Apr 4, 2024

Bringing my truck here was the best decision I could have made. Its a few years old, has a lot more KM on it, but my truck has been with them since new and its in better shape now than RAM ever thought it could be. Vehicles weren't designed to be taken care of THIS well. DGs die hard for life.

PLATINUM FRAMING Mar 3, 2024

Amazing service right from the beginning, super friendly, incredibly knowledgeable, and did what ever they could to help me in a pinch.

Jamie Santos Mar 3, 2024

No better ford diesel tech out there hands down

Jarret Marx Feb 2, 2024

Highly recommend DG's if you're looking for a cost effective and down to earth mechanic. Both Dustin and Tyson are fantastic; super informative, and friendly. I finally don't feel like I'm getting screwed over when I visit the mechanic. These guys know what they're doing.

Sierra W Feb 2, 2024

Thank you for the prompt and friendly service Greatly appreciated. A+++

Helen Wiebe Jan 1, 2024

Highly recommend!!! My car broke down when I was in Listowel, I was 1 hr away from home. A stressful situation was eased when DG’s Pro Tech kindly and quickly replaced my starter in just a couple of hours. They were friendly, professional and explained everything. I am very grateful to have found a helpful and trustworthy auto repair shop! A pleasure to deal with!!!

Amanda McKenzie Dec 12, 2023

These folks are courteous, honest, and very down to earth. It's a very busy but well-managed shop.

schmutzie4 Nov 11, 2023

Dg’s does a great job! They are always quick and the jobs are done right! I would highly recommend Dusty and his team!

Neil Anstett Nov 11, 2023

Everyone at Dg’s is very professional and customer service oriented. They listened to what we were hoping to accomplish with our duramax and delivered 100%. We are extremely happy with the results! Thanks guys!

Peter.Angela Koobs Oct 10, 2023

We just used DG's Pro Tech to install a factory prep package into a brand new 2023 Ram 2500. Dustin and Eva were great to work with. Very prompt with responses and were able to schedule us in a timely manner. I would recommend DG's to anyone searching for automotive repairs.

Dillan Wightman May 5, 2023

This review has to do with their Social Media customer engagement, specifically their YouTube Channel and the information they provide to their viewers. The fact that Dustin can explain things in simple terms, makes him and his team experts. Their social media content is engaging and informative & top notch. While I reside in Alberta, I follow and engage in their platforms and understand my Power Stroke 6.0 a lot better. If I was local, I would 100% be stepping foot inside to get work done! - Jeff

Corradetti Motorsports May 5, 2023

Staff is super friendly, very knowledgeable and very easy to deal with. They fixed my issues and alerted me on other issues I didn’t know I had some more pressing and some that can wait. No pressure from their team at all and was a pleasure to deal with. I’ll be back!

Eric Hutchings May 5, 2023

Extremely professional, personable and they do honest good work.

Kyle Bowles Apr 4, 2023

I highly recommend these guys, everytime i have brought my vehicle to them, they have been amazing to deal with. They are very thorough and know what theyre doing. They work with you and for you on every aspect and i have never gotten my vehicle back without a complete description of the repairs that were performed, and sometimes even pictures. They are polite and respectful and quick to get back to you, and always answer my questions proffessionally. My vehicles will not be going anywhere else but here, going forward. Thanks guys!! the "DG" team rocks!!

Anne Gibson Apr 4, 2023

Had transmission rebuilt my oil pan replaced, my front end rebuilt, and few other things for my 07 ram 2500! Did fantastic job, truck drives, shifts, handles great, dusty is really nice guy, knows his stuff, and is extremely patient with you! Definitely recommend bringing your truck to his shop

Jon Fiddick Apr 4, 2023

The owner Dusty is super knowledgeable and very helpful. They helped me with an issue I was having with my 2012 F150. I will definitely be recommending them to all my family and friends in the future. Thanks.

Jarek Stache Feb 2, 2023

kind friendly and helpful talked with the owner dustin he took the time to explain what I need done to my 6.0 powerstroke without cutting corners, will be sending truck to them very very helpful

Matt Morin Feb 2, 2023

Great service. Nice reporting tool with pictures detailing identified issues. I would definitely recommend.

Derek Mendez Jan 1, 2023

Highly recommend DGs pro tech! Dustin is full of extremely good knowledge when it comes to automotive repair and won’t ever steer you in the wrong direction. Dealing with Tyson and the rest of the team at the service desk is always is a pleasure as well! Well worth the drive to get work done by them!

Evan Romaniuk Jan 1, 2023

Was recommended to Dustin by a mutual friend its a bit of a Drive for me say an hour some major work was performed on my truck price amazing the overall experience amazing I am glad I took the chance Dustin you and your crew are phenomenal keep doing what you guys do

jason bickford Nov 11, 2022

Very in depth with their work, kept me in the loop with everything going on and you can tell they take pride in their work.

Jesse Forwell Nov 11, 2022

I recently had my ford in for DGs bulletproofing and a few extras I requested and I will say, from the quote right to the time of picking my truck up the entire process was one of the most positive I’ve had at any shop. The guys at Dg’s are not only nice to work with but they’re very knowledgeable, thorough and the workmanship is second to none. I will definitely be a returning customer and would recommend this shop to anyone. Don’t wait any longer, take your truck down to dg’s and get it fixed right, the first time!

Austin Shaw Oct 10, 2022

Brought my 40 year old mustang for a frame welding job. Job was done perfectly and on time. I could see right away the welds were fantastic. Job was estimated one price and thats exactly what I paid. Thanks guys.

Tim Zzz Sep 9, 2022

What a amazing crew at DG's Pro Tech, they helped me diagnose a transmission leak on my pickup, they found the leak and repaired it in respectable timely manner. I am satisfied with the service they supplied. I also felt very welcomed inside the shop for first time. I am very happy that I took my truck to DG's pro tech! Definitely my go to shop for my ole duramax ! Thank you again guys , 10/10 would recommend to anyone that needs a shop to work on your pickup! Want to say thanks to Noah and Dustin for taking care of my truck. Also want to say very professional shop and very good pricing too. Also live a hour and half away from DG's pro tech but worth the drive and hard to trust shops around me locally so I go to DG's Pro Tech ! Cheers !

Andy Pedro Jun 6, 2022

Friendly, Fast and Reliable. Three of the most important traits a company could have in the industry. Highly recommend.

Moorley's Racing Jun 6, 2022

Awesome place, awesome people. Highly recommend for any kind of automotive needs

David Peters Mar 3, 2022

Great experience having work done here. Customer service is 2nd to none and work is stood behind. Will be back the next time my truck needs work.

Jonathon Blydorp Jan 1, 2022

Great shop, will definitely be a repeat customer.

Ryan Buehler Dec 12, 2021

The team at DG's was incredible to deal with. I explained my issue and based on the concerns of it they got me in as soon as possible. They were courteous, professional and thorough, not to mention prompt with their quote and timelines. Highly recommend!

Tam Hamilton Dec 12, 2021

Great knowledge, know how along with outstanding customer service. If you need work on your diesel truck, this is the shop for you...

Eric Morin Nov 11, 2021

Great customer service

Jim Chapman Nov 11, 2021

Great Service and quality of work. The folks at DG's renewed my faith in the automotive service industry. First good experience I've had with a mechanic in a very long time. Highly recommend Them. They are a 2 hour drive from my home but I don't think I'll use anyone else for my mechanical needs, well worth the drive.

Joshua Smith Oct 10, 2021
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