Customer Service

“Our Mission is to be the best in our business by providing the most exceptional customer experience in all aspects. We stand behind our parts and service with honour, pride, respect, integrity and customer relations as evidence by our years in business and customer satisfaction.”
— DG’S PRO TECH

To Our Customers

What you can expect from us

Courteous and professional treatment at all times.
Honest information when you request it, without evasiveness.
Prompt and efficient service with genuine concern for your time.
Choose which products and services you purchase.
Clear and thorough explanations of all financing and purchase details.
Receive copies of all documents signed.
Expect the value of products and services to be equal to or exceed the purchase price.
Be invited to buy without feeling pressured.
Expect us to keep our promises to you.
Expect the same level of professional service before, during and after the sale

Security

DG’s Pro Tech & Accessories Inc. and the employee will maintain and be responsible for the confidentiality of customer information as outlined in the confidentiality agreement as signed by the employee and will be upheld by each employee. The last person to leave the premises assumes responsibility for securing the area. A lost or stolen key must be reported immediately. Keys are not to be duplicated. All customer information is held in the highest regard. This will be strictly enforced and disciplinary action will take place if necessary. Key drop box is locked and located on office man door for after hours vehicle drop off.

Insurance

We have your needs covered with years of experience in handling insurance claims. You can relax while we can communicate on your behalf to arrange all necessary repairs to get your vehicle back up and running. We also carry our own business insurance for theft, property damage and customer vehicle road tests to keep your mind at ease while your vehicle is in our care. DG’s Pro Tech & Accessories Inc. is a fully licensed automotive repair shop.

Safety

DG’s Pro Tech & Accessories Inc. is committed to providing a safe working environment. Customers are not permitted in the shop.

Warranty Disclaimer

Thank you for your purchase of the products and services at DG’s Pro Tech. This Limited Warranty applies to the physical goods, purchased from DG’s Pro Tech and services provided by DG’s Pro Tech. This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, DG’s Pro Tech will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. DG’s Pro Tech will repair the Product at no charge, using new or refurbished replacement parts. The Warranty Period is 1 year from date of purchase or service rendered. This Limited Warranty will be void and does not cover any problem that is caused by: unforeseen conditions, malfunctions or damage not resulting from defects in material or workmanship, customer neglect, accidents, theft, illegal alterations and neglect of regular maintenance. To obtain warranty service, you must first contact DG’s Pro Tech to determine the problem and the most appropriate solution for you as per DG’s Pro Tech discretion. The buyer agrees that DG’s Pro Tech is not responsible for loss of wages, loss profit and /or sales, injury to persons or property, towing charges or storage fees, substitute transportation or unauthorized repairs.

Customer Supplied Parts & Customer Installed Parts

The policy is for when a customer chooses to supply their own parts for repairs recommended, and/or install parts purchased from DG’s Pro Tech but not installed by DG’s Pro Tech staff.

Ontario Garage policy insurance laws prohibit any coverage of warranty implied or otherwise or any liability for these actions. Limited to the discretion of the owner and/or the necessary parts suppliers. Repairs/install of a vehicle outside of DG’s ProTech will result in a void in warranty of the parts as well as no labour coverage.

The parts and/or vehicle must be inspected by DG’s ProTech prior to any discussion for any concern validation. As a convenience to our valued customers, DG’s Pro Tech may offer a limited complimentary appointment to perform a visual inspection of the component /concern, and if required, a further appointment (customer paid). This second appointment for further disassembly and/or diagnosis to the full satisfaction of the owner and/or parts suppliers.

Storage Fees

The terms and conditions of DG’s Pro Tech related to storage fees of the vehicle are calculated at a rate of $45.00 per day at the discretion of the owner. Storage fees will begin 1 week after either: 1) Completion of repairs 2) Completion of diagnostic and/ or inspection when no repairs are to follow
Customers will have access to the vehicle to remove personal property between 8AM and 5PM on all business days. Payment is requested in full prior to removing the vehicle from the business property. Payment methods include e-transfer, direct debit, cash, credit card, and certified cheque or bank draft.

Payment Plans/Options/Additional Fees

Payment is due in full upon completion of the vehicle repair to the satisfaction of the technician, customer and owner of DG’s Pro Tech. Payment options include: Visa, MasterCard, Direct Debit, Cash, Cheque, American Express, and Bank draft. Please note that credit card payments will be subject to a fee of 2.4% of the total bill. If the customer has not paid the full amount, DG’s Pro Tech and Dustin Golley reserve the right to a Mechanics Lien of the vehicle until the bill is paid in full, including accumulated interest charges of 7.5%. Interest is charged by 12:00PM on the last day of the month on the remaining balance on the bill to a maximum 42% per year. By signing below, you agree with the above policy of DG’s Pro Tech. Your co-operation is appreciated.

Important facts after making modifications to your OEM vehicle!

Any concerns and or issues related to your non oem product and or service must be communicated in a time manner and returned to DG’s for further diagnosis, if necessary, a tow should be arranged by the customer, at the customers expense.
Other industry repair facilities (auto shops) may not have access or understanding of the product or may not approve of their use due to bias or experience
Misuse, abuse, neglect, alteration and or accident of the vehicle will void your warranty, videos and pictures may be used as proof
Tampering with your product outside of a qualified repair shop, using improper fluids and/or improper installation can void your warranty
Lack of recommended maintenance and service with record can void your warranty
This warranty does not include loss of use, towing, lost earnings and/or personal injury.
The manufacturer has the final decision for warranty coverage.
Warranty is not valid unless payment has been received and cores returned if applicable.
Parts related, but not directly attached to the upgraded product can fail unexpectedly. Immediate inspection should be performed and relayed to the manager at DG’s protech. These non direct parts are not covered under this warranty agreement due to the added stress or preexisting wear and are at the owners expense. Example of this — wheel bearing failure faster that industry standard after lift kit install with larger than stock wheel/ tire assemblies.
Verification and inspection of the parts or service provided can take between 1-2 weeks, the customer is responsible to make arrangements for another vehicle during this time at their own expense.
If warranty is denied, the customer agrees and is responsible for the diagnosis, shipping and subsequent repair of the vehicle.
1000 KM check over of your modification must be performed by DG’s Pro Tech to engage the stated warranty- this includes a retorque and inspection of the modified/ upgraded part- this may be free of charge if under the 20 min limit – otherwise is customer invoice on date of inspection – see manager for further details.

Important facts after purchasing a large power train product!

*This overrides / in addition to DG’s Pro Tech Standard Warranty Disclaimer.* Please reference @ www.dgsprotech.com
Any concerns and or issues related to your power train product must by communicated in a timely manner and returned to DG’s for further diagnosis, a tow should be arranged by the customer, at the customers expense. Note: warranty may not be valid with change of ownership.
Misuse, abuse, neglect, alteration and or accident of the vehicle will void your warranty, videos and pictures may be used as proof
Tampering with your product outside of a qualified repair shop, using improper fluids and/or improper installation can void your warranty
Lack of recommended maintenance and service with record can void your warranty
This warranty does not include loss of use, towing, lost earnings and/or personal injury, and the manufacturer has the final decision for warranty coverage
Warranty is not valid unless payment has been received and a core has been received
Transmission specific repairs – Parts related, but not parts of the transmission can fail and effect the trans, converter, radiator coolers, linkage levers, controls, rubber mounts, external oil lines, electric accessories or seals, if so, your transmission warranty is non-valid, as there is no way to predict their events and we are not responsible for them
Engine, Injection, Forced induction specific repairs – Parts related, but not parts of the engine can fail and affect the engine and other close components, examples, injector wear/ leakage causes, piston or emissions damage from excessive EGT’s and surrounding components, if so, this warranty is non-valid, there is no way to predict these events and cannot be responsible for them.
Verification and inspection of the power train component failure can take between 1-2 weeks, the customer is responsible to make arrangements for another vehicle during this time at their own expense
If warranty is denied, the customer is responsible for the diagnosis, shipping and subsequent repair/ reassembly of the vehicle and power train component – if reassembly is denied the vehicle will be left disassembled
Depending on repair 1000-5000 KM check over of your power train component must be performed by DG’s Pro Tech to engage the stated warranty – this check is free of charge but any warranty required flush or service is to be paid by the customer at that visit.

Our Customer Reviews

Amazing experience at DG's Pro Tech. Got my car in within 2 days. Great deal for an oil change & Able to drop my car off in the morning, get a drive to work and have to car brought to my work! (They will pick you up if you need it too) Car loaners are also available! I found my new favourite spot to get my car done. Staff members are so nice too!
Marissa Houghtling Apr 9, 2026

The crew at DGs has done nothing but good work for me so far! Great craftsmanship and communication which I take very seriously when it comes to who I choose to work with. Highly recommend!
Mark Daniel Wiersma Apr 9, 2026

Great shop to deal with ! Amazingly easy communication and they do great work ! They installed a 3 inch lift and did lots of mechanical work on my truck including an oil bypass filter , Fass fuel system and cold air intake etc , commercial safety and an oil change ! runs better now than ever before !
Gerald Albrecht Mar 24, 2026

Big thanks to professional service from the hole dgs team. Would highly recommend this shop. From the tech doing an unreal job to the owner Dustin giving my a personal call to provide me the best possible options and expertise to fix mey truck. The customer service provided by jess was one the best experiences I’ve had, always updating on the progress on my truck being fixed and answering any questions I had. The effort put towards finding parts and making sure my truck is in better than working condition can’t be matched. I Couldn’t be happier as customer
Jake Martin Mar 4, 2026

One of the best shops experience I have ever had. Their attention to customer service is the best. Between Jay, Jess and Dustin they rebuilt my dodge to a bulletproof standard. Highly recommend checking them out
Victor Ortiz Feb 24, 2026

I have been a customer of D&G's since Dustin was at his first small shop, so it been awhile. Now he has grown with a great staff that provide exceptional service. They have serviced my 2012 Ram 2500, 6.7cummins with zero complainants over the years. Their prices are competitive and hats off to Jess at the front desk who sourced the best parts for the best prices on my last visit...and also putting up with me:)!! Cheers! see you for my next oil dump!!
Douglas Schouten Jan 7, 2026

I had an excellent experience with DG'S team from start to finish. Everyone was incredibly helpful, thorough, and made sure I understood every detail of the work being done. The level of care they provided was truly *white-glove service* something that’s rare to find these days. A special shoutout to Jessie, who clearly knows her job inside and out. Her professionalism, communication, and customer-first approach stood out immediately. As the Director of Customer Communications for a national company, I recognize exceptional service when I see it, and Jessie absolutely delivered. Highly recommend this shop to anyone looking for honest, reliable, and top-tier service.
Nancy Byers Dec 5, 2025

Big thanks to the entire group at DG’s Pro Tech. Can’t name just one person as the entire group was instrumental is assisting me with my 1967 Chevelle rebuild. They all had Great communication and demonstrated patience as well professionalism during my many visits. This group was just as excited as I was bringing the old car back to life. Fantastic job on the engine and transmission overhaul that exceeded my expectations. Finished up with the safety inspection after some final repairs. Meeting this group has been a terrific experience as it is rare to find people that have a passion in what they do . Thanks again for making a father and son dream a reality Jeff & Ty
Jeff bullett Dec 3, 2025

I love booking with DG’s! The staff are extremely helpful and friendly, their response time is quick, and you can reach out via phone, email, or text. The costs are explained in detail prior to booking, and if anything changes they reach out before proceeding.
Claire McGratton Nov 28, 2025

Amazing Team! Even though I wasn’t a customer, they took the time to test drive my car right away to check out my concern. They advised the car should NOT be driven. Thank you team for caring about my safety Your spa had my car back on the road and driving like a dream in no time!!!! Professional, caring. I will definitely be back. Thank you !
joanne fox Nov 30, 2024

I stumbled upon DG’s completely by accident after breaking the rear windshield wiper arm on my Jeep and trying to find somewhere to fix it that wouldn’t cost hundreds of dollars. Jess at DG’s went above and beyond checking suppliers, and wreckers, and even Amazon to locate a part that would work without costing an arm and a leg. I’ve been going there ever since. I drive from Kitchener to Listowel because these guys are worth it. They do good work, aren’t overpriced, don’t recommend repairs you don’t need, and I get to hang out and play with Oscar while I get my service done. Only thing more I could ask for would be more comfortable chairs. Haha.
Michael Carlson Nov 12, 2025

Great service and friendly staff . They keep me informed of there progress and no surprise repairs Thanks again for the great lift
Garth Collins Nov 6, 2025

I am very happy with the service I received. Jess is very nice and answers all your questions or concerns. The team there are very thorough in the work they do and take the time to explain anything you need. This is a friendly atmosphere of great mechanics and all around service. Prices are very resonable.
Yvette Moreel Oct 31, 2025

Brought my truck here after it spent months at another mechanic and didn’t get fixed. Every part of this experience was fantastic. Lots of communication, the work was perfect, and the knowledge the staff holds is very noticeable when it comes to what parts to use
Adam Faria Oct 29, 2025

These guys are amazing, after hours calls, quick and fair
Ben Hanlon Oct 29, 2025

The best shop to deal with everyone is super knowledgeable!
Kendra Wilson Oct 23, 2025

Great customer service, and a well knowledgeable team over at DG pro, I got a lift kit put in there and had issues with incorrect parts with the lift (I ordered wrong) and they made sure and did everything they could to make sure it was done correctly and nothing was wrong with ordering the correct parts needed, would recommend to anyone for all there repairs and cosmetic needs, thanks again DG PRO!
Ben Jacklin Oct 15, 2025

Great crew. Amazing service.
Joe Carter Oct 8, 2025

had Dustin work on my engine 2006 f350 diesel 2 years ago and it never worked this good. excellent work done. last week i needed some more tlc and even though it cost me a small fortune (they were reasonable , fair and honest) they found many items requiring attention and repair. very pleased with the work done : new manifolds, multiple front end repairs, rear brakes with calipers and the oil change and vehicle inspection
tim togeretz Sep 25, 2025

Thank you Pro Tech team. I had a very positive experience. Tyson and Jess were excellent communicators and honest and forthright. The wisdom, experience and knowledge of Dustin, Tyson and the mechanics is exceptional. The team has a unique and inspiring corporate culture where pride in workmanship and service excellence is a top priority. The quality of workmanship is exceptional. Thank you again Robert
Robert White Sep 18, 2025

Came in for a simple oil change and tire rotation and I will definitely be back! Tyson made sure I was helped quickly and suggested future maintenance issues to help me down the road. Excellent customer service all around
Justin Timm Aug 14, 2025

Super helpful staff, both Kendra and Jess. I also had an incredibly informative discussion with Dustin regarding my truck. This is the type of professional team I like to deal with! Thank you!
Eric Scetto Aug 14, 2025

Got new tires and an Iron Man kit installed on a 2021 Subaru Forester. Kendra was great. She went back and forth with her tech, suppliers, and me multiple times while we were deciding on what brand, width, and profile of tires to go with, ...and went on over way to watch some videos on the types of modifications I'm planning to do for the car in the future, and the technician who helped me did a great job installing the lift. I'll definitely be coming back.
Jack M Jul 31, 2025

new client to DG's and I have to say I am quite happy I found them. Service Advisor Jess goes above and beyond. I really can't say enough good things about the level of service she provided me. Unbelievable. She was in constant communication with me through out my project and did anything and everything anyone could hope for. DG's started off on a really good note and made me feel like they would treat my truck like their own. I decided to do a large project with them(lift) and they did not let me down. Amazing job. Jess, Tyson, Dustin and the boys in the back. Thank you! trust is a big thing in this business and you all have earned mine. We have more to do :)
William Risnyj Jul 27, 2025

Originally brought my 2016 Ram 2500 in for an oil leak and various other upgrades. Big thank you to Jess, Dusty and the mechanics at DG’s. Jess and the team worked with me closely, accommodating my budget and giving recommendations on how to proceed further. They always maintained good communication, keeping me informed on the progress and any other hiccups along the way. Dusty is incredibly knowledgeable & smart - who helps make sense of the repairs & upgrades. It might cost more, but it’s worth it for customer service, the vehicle report & piece of mind that you and your vehicle are being looked after by the best in the area! Don’t think twice about it, bring your truck to DG’s!
Logan Forbes Jul 24, 2025

It was my first time using DG Pro Tech's services for a vehicle inspection and I have to say it was one of the most thorough explained visits I have ever received! Greeted by the cutest little doggy tech, they were very accommodating to my needs and Kendra was on top of all the updates! She was super helpful and I think deserves a pizza party in her honor! I will for sure be recommending DG Pro Tech to anyone who needs car maintenance! I left feeling confident and satisfied in their services provided :)
Julie Drouin Jul 17, 2025

Wish I would have come to DG's sooner, everyone is exceptionally knowledgeable, honest, and professional! Great Team to deal with! I brought them my old Dodge Cummins and felt 100% certian the work would be completed the right way the first time. Thanks again!!
RENNICK 666 Jun 13, 2025

Jess at Pro Tech is super great and easy to deal with! Highly recommend, great service!
Dani Evans May 23, 2025

Great reasonable price for extensive service I would recommend this business to anyone looking for vehicles maintenance in the Listowel area
David May 8, 2025

These guys were great to deal with, honest and super helpful when I was on a short timeline. Would recommend
Nic Hamilton May 3, 2025

Super happy with the service provide. Communication is 5 start
Tommy Boy Apr 23, 2025

I’ve got a 2012 6.7 that’s been bouncing around to all the shops in my area and after about a year of not having any luck with the work done I finally discovered DGs. Wish I found them a lot sooner. Within no time they had the motor swapped and truck ready for work. They have the best form of communication I’ve ever received from a shop. Loved everything from the quote to the final bill. Had everything done within a reasonable time with no excuses for anything. So, if you’re torn apart about where to take your truck I’d highly suggest going to them. I will definitely be using them for all my trucks needs from here on out.
Adam Khiawpuang Mar 4, 2025

Another great experience from Dustin’s team. Will keep coming back!
Kiel Magis Feb 7, 2025

Thanks for getting my eco diesel up and running after the dealer made a mess of the valve cover injector egr bracket and other stuff while trying to unstuck a leaky injector. Saved me A bunch of money from the dealer quote which I didn't feel they could actually deliver on given the mess they already made.DGS provided a detailed quote and kept me updated throughout and only did what was needed.
Mike B (Magyvered) Feb 5, 2025

Brought my ram 2500 in to get some work done. From start to finish Tyson and his team exceeded my expectations, the quote was fair and the work was a performed quickly. I’m very happy with how my truck turned out. Thank you to Tyson and his team I will recommend all friends and family in the future to bring their vehicle here if they require top notch service.
Daniel Griffin Jan 14, 2025

Glad I made the trek, in a snow storm, up hill both ways!.. best knowledge, service and Ill be back again!. thanks all!
morgan Jan 4, 2025

Very knowledgeable ower and advisers. Top notch mechanics
Jason Schneider Jan 4, 2025

Highly recommend DG's Pro tech. Had our Duramax in (Preventative maintenance obviously since its GMC so it wasn't broken down) and the entire team was amazing! the owner even drove to pick up a part that wasn't in stock so we could get it complete and go on with our day. Their system is very organized and communicated very well with their customers which is very important and made the process that much more enjoyable. We will only be going to DG's pro tech from now on for great service, communication and for the knowledge Kyle the tech had which is very rare to come by these days. Highly recommend, 5 stars.
DAKALM Dec 30, 2024

Very friendly staff, mechanics go the extra mile on helping their customers, communicate clearly and the best part, is that they don't upsell as they are people too and understand costs. I will definitely recommend this garage
Ryan McLean Nov 20, 2024

I used dg protech to do a substantial amount of work to my truck. From start to finish I was extremely happy with my experience. Dusty and the entire DG team are absolutely stellar at what they do. I'll definitely be using them for all my future mechanical needs. I would not hesitate to recommend them to anyone.
Ron Hirschfeld Nov 20, 2024

What a great group of people from the mechanics to the receptionist, everyone is very friendly and knowledgeable. The diagnostics are off the chart. I would highly recommend if you want your Vehicle running tip top shape, Bring it into DG’s
BrownGoDeep Nov 1, 2024

DG's recently performed an alignment on my Mercedes E400. Their alignment equipment and knowledge were top-notch. The alignment results and nature of adjustments were explained well. Very pleased with the service and value, would highly recommend.
Simona B. Oct 26, 2024

Fantastic ! The quotes are written out so clear and upfront. For those things that I didn't quite get, Dusty called and explained everything. The video's on the website are so informative. I only new the names of the brake parts, to see what is what when they are looking at them to determine the wear is just great ! Thank you to all the hard working mechanics and to Jess who answered all my pesky emails !
Jen Janes Oct 8, 2024

Awesome shop! Very friendly group of people, good website, and I love their high level of communication. Just moved to Listowel and will using as my go-to local shop.
Joseph Oct 1, 2024

I had my truck bullet proofed here. The truck is now solid and runs super smooth. They keep me updated during the whole process and I got the truck right on time as planned.
s hal Sep 26, 2024

Very helpful and they know there stuff. Good prices and fast shipping.
Tyler Day Sep 19, 2024