Customer Service
“Our Mission is to be the best in our business by providing the most exceptional customer experience in all aspects. We stand behind our parts and service with honour, pride, respect, integrity and customer relations as evidence by our years in business and customer satisfaction.”
— DG’S PRO TECH
To Our Customers
What you can expect from us
- Courteous and professional treatment at all times.
- Honest information when you request it, without evasiveness.
- Prompt and efficient service with genuine concern for your time.
- Choose which products and services you purchase.
- Clear and thorough explanations of all financing and purchase details.
- Receive copies of all documents signed.
- Expect the value of products and services to be equal to or exceed the purchase price.
- Be invited to buy without feeling pressured.
- Expect us to keep our promises to you.
- Expect the same level of professional service before, during and after the sale
Security
DG’s Pro Tech & Accessories Inc. and the employee will maintain and be responsible for the confidentiality of customer information as outlined in the confidentiality agreement as signed by the employee and will be upheld by each employee. The last person to leave the premises assumes responsibility for securing the area. A lost or stolen key must be reported immediately. Keys are not to be duplicated. All customer information is held in the highest regard. This will be strictly enforced and disciplinary action will take place if necessary. Key drop box is locked and located on office man door for after hours vehicle drop off.
Insurance
We have your needs covered with years of experience in handling insurance claims. You can relax while we can communicate on your behalf to arrange all necessary repairs to get your vehicle back up and running. We also carry our own business insurance for theft, property damage and customer vehicle road tests to keep your mind at ease while your vehicle is in our care. DG’s Pro Tech & Accessories Inc. is a fully licensed automotive repair shop.
Safety
DG’s Pro Tech & Accessories Inc. is committed to providing a safe working environment. Customers are not permitted in the shop.
Warranty Disclaimer
Thank you for your purchase of the products and services at DG’s Pro Tech. This Limited Warranty applies to the physical goods, purchased from DG’s Pro Tech and services provided by DG’s Pro Tech. This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, DG’s Pro Tech will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. DG’s Pro Tech will repair the Product at no charge, using new or refurbished replacement parts. The Warranty Period is 1 year from date of purchase or service rendered. This Limited Warranty will be void and does not cover any problem that is caused by: unforeseen conditions, malfunctions or damage not resulting from defects in material or workmanship, customer neglect, accidents, theft, illegal alterations and neglect of regular maintenance. To obtain warranty service, you must first contact DG’s Pro Tech to determine the problem and the most appropriate solution for you as per DG’s Pro Tech discretion. The buyer agrees that DG’s Pro Tech is not responsible for loss of wages, loss profit and /or sales, injury to persons or property, towing charges or storage fees, substitute transportation or unauthorized repairs.
Customer Supplied Parts & Customer Installed Parts
The policy in relation to customer supplied parts and/or installed parts outside of DG’s Pro Tech is limited to the discretion of Dustin Golley and/or the necessary parts suppliers. Repairs, installations or modifications of a vehicle outside of DG’s Pro Tech may result in a void in warranty of the parts as well as labor cost related to possible failed workmanship during install.
The parts and/or vehicle must be inspected by DG’s Pro Tech prior to any warrantable concern validation. As a convenience to our valued customers, DG’s Pro Tech may offer a limited warranty upon a visual inspection of the component, and if warranted, a deconstruction and diagnosis to the full satisfaction of Dustin Golley.
Storage Fees
DG’s Pro Tech storage fees of a vehicle are calculated at a rate of $44.00 per day or at the discretion of the owner, Dustin Golley. Customers will have access to the vehicle to remove personal property between 8AM and 5PM on all business days. Payment is requested in full prior to removing the vehicle from the business property. Payment method includes cash, credit card and cheque.
Payment Plans/Options/Additional Fees
Payment is due in full upon completion of the vehicle repair to the satisfaction of the technician, customer and owner of DG’s Pro Tech. Payment options include: Visa, MasterCard, Direct Debit, Cash, Cheque, American Express, and Bank draft. Please note that credit card payments will be subject to a fee of 2.4% of the total bill. If the customer has not paid the full amount, DG’s Pro Tech and Dustin Golley reserve the right to a Mechanics Lien of the vehicle until the bill is paid in full, including accumulated interest charges of 7.5%. Interest is charged by 12:00PM on the last day of the month on the remaining balance on the bill to a maximum 42% per year. By signing below, you agree with the above policy of DG’s Pro Tech. Your co-operation is appreciated.
Important facts after making modifications to your OEM vehicle!
- Any concerns and or issues related to your modification via product and or service must be communicated in a timely manner and returned to DG’s for further diagnosis, if necessary, a tow should be arranged by the customer, at the customers expense.
- Misuse, abuse, neglect, alteration and or accident of the vehicle will void your warranty, videos and pictures may be used as proof.
- Tampering with your product outside of a qualified repair shop, using improper fluids and/or improper installation can void your warranty.
- Lack of recommended maintenance and service without record can void your warranty.
- This warranty does not include loss of use, towing, lost earnings and or personal injury.
- The manufacture has the final decision for warranty coverage.
- Warranty is not valid unless full payment has been received and cores returned if applicable.
- Parts related, but not specifically and/or recently installed and invoiced parts, are not covered under this warranty agreement and are at the owners expense.
- Verification and inspection of the parts or service provided can take between 1-2 weeks, the customer is responsible to make arrangements for another vehicle during this time at their own expense.
- If warranty is denied, the customer agrees and is responsible for the diagnostics, shipping and subsequent repairs of the vehicle.
- 100 KM check over of your modification must be performed by DG’s Pro Tech to engage the stated warranty!
Important facts after purchasing a large power train product!
- Any concerns and or issues related to your modification via product and or service must be communicated in a timely manner and returned to DG’s for further diagnosis, if necessary, a tow should be arranged by the customer, at the customers expense.
- Misuse, abuse, neglect, alteration and or accident of the vehicle will void your warranty, videos and pictures may be used as proof.
- Tampering with your product outside of a qualified repair shop, using improper fluids and/or improper installation can void your warranty.
- Lack of recommended maintenance and service without record can void your warranty.
- This warranty does not include loss of use, towing, lost earnings and or personal injury.
- The manufacture has the final decision for warranty coverage.
- Warranty is not valid unless full payment has been received and cores returned if applicable.
- Parts related, but not parts of the transmission can fail and affect the trans, convertor, radiator coolers, linkage levers, controls, rubber mounts, external oil lines, electric accessories or seals, if so, this warranty is non-valid, there is no way to predict these events and cannot be responsible for them.
- Parts related, but not parts of the engine can fail and affect the engine, injector pump, pistons from excessive EGT’s and surrounding components, if so, this warranty is non-valid, there is no way to predict these events and cannot be responsible for them.
- Verification and inspection of the parts or service provided can take between 1-2 weeks, the customer is responsible to make arrangements for another vehicle during this time at their own expense.
- If warranty is denied, the customer agrees and is responsible for the diagnostics, shipping and subsequent repairs of the vehicle and power train component
- 1000 KM check over of your power train component must be performed by DG’s Pro Tech to engage the stated warranty.