Customer Service

“Our Mission is to be the best in our business by providing the most exceptional customer experience in all aspects. We stand behind our parts and service with honour, pride, respect, integrity and customer relations as evidence by our years in business and customer satisfaction.”
— DG’S PRO TECH

To Our Customers

What you can expect from us

Courteous and professional treatment at all times.
Honest information when you request it, without evasiveness.
Prompt and efficient service with genuine concern for your time.
Choose which products and services you purchase.
Clear and thorough explanations of all financing and purchase details.
Receive copies of all documents signed.
Expect the value of products and services to be equal to or exceed the purchase price.
Be invited to buy without feeling pressured.
Expect us to keep our promises to you.
Expect the same level of professional service before, during and after the sale

Security

DG’s Pro Tech & Accessories Inc. and the employee will maintain and be responsible for the confidentiality of customer information as outlined in the confidentiality agreement as signed by the employee and will be upheld by each employee. The last person to leave the premises assumes responsibility for securing the area. A lost or stolen key must be reported immediately. Keys are not to be duplicated. All customer information is held in the highest regard. This will be strictly enforced and disciplinary action will take place if necessary. Key drop box is locked and located on office man door for after hours vehicle drop off.

Insurance

We have your needs covered with years of experience in handling insurance claims. You can relax while we can communicate on your behalf to arrange all necessary repairs to get your vehicle back up and running. We also carry our own business insurance for theft, property damage and customer vehicle road tests to keep your mind at ease while your vehicle is in our care. DG’s Pro Tech & Accessories Inc. is a fully licensed automotive repair shop.

Safety

DG’s Pro Tech & Accessories Inc. is committed to providing a safe working environment. Customers are not permitted in the shop.

Warranty Disclaimer

Thank you for your purchase of the products and services at DG’s Pro Tech. This Limited Warranty applies to the physical goods, purchased from DG’s Pro Tech and services provided by DG’s Pro Tech. This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, DG’s Pro Tech will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. DG’s Pro Tech will repair the Product at no charge, using new or refurbished replacement parts. The Warranty Period is 1 year from date of purchase or service rendered. This Limited Warranty will be void and does not cover any problem that is caused by: unforeseen conditions, malfunctions or damage not resulting from defects in material or workmanship, customer neglect, accidents, theft, illegal alterations and neglect of regular maintenance. To obtain warranty service, you must first contact DG’s Pro Tech to determine the problem and the most appropriate solution for you as per DG’s Pro Tech discretion. The buyer agrees that DG’s Pro Tech is not responsible for loss of wages, loss profit and /or sales, injury to persons or property, towing charges or storage fees, substitute transportation or unauthorized repairs.

Customer Supplied Parts & Customer Installed Parts

The policy is for when a customer chooses to supply their own parts for repairs recommended, and/or install parts purchased from DG’s Pro Tech but not installed by DG’s Pro Tech staff.

Ontario Garage policy insurance laws prohibit any coverage of warranty implied or otherwise or any liability for these actions. Limited to the discretion of the owner and/or the necessary parts suppliers. Repairs/install of a vehicle outside of DG’s ProTech will result in a void in warranty of the parts as well as no labour coverage.

The parts and/or vehicle must be inspected by DG’s ProTech prior to any discussion for any concern validation. As a convenience to our valued customers, DG’s Pro Tech may offer a limited complimentary appointment to perform a visual inspection of the component /concern, and if required, a further appointment (customer paid). This second appointment for further disassembly and/or diagnosis to the full satisfaction of the owner and/or parts suppliers.

Storage Fees

The terms and conditions of DG’s Pro Tech related to storage fees of the vehicle are calculated at a rate of $45.00 per day at the discretion of the owner. Storage fees will begin 1 week after either: 1) Completion of repairs 2) Completion of diagnostic and/ or inspection when no repairs are to follow
Customers will have access to the vehicle to remove personal property between 8AM and 5PM on all business days. Payment is requested in full prior to removing the vehicle from the business property. Payment methods include e-transfer, direct debit, cash, credit card, and certified cheque or bank draft.

Payment Plans/Options/Additional Fees

Payment is due in full upon completion of the vehicle repair to the satisfaction of the technician, customer and owner of DG’s Pro Tech. Payment options include: Visa, MasterCard, Direct Debit, Cash, Cheque, American Express, and Bank draft. Please note that credit card payments will be subject to a fee of 2.4% of the total bill. If the customer has not paid the full amount, DG’s Pro Tech and Dustin Golley reserve the right to a Mechanics Lien of the vehicle until the bill is paid in full, including accumulated interest charges of 7.5%. Interest is charged by 12:00PM on the last day of the month on the remaining balance on the bill to a maximum 42% per year. By signing below, you agree with the above policy of DG’s Pro Tech. Your co-operation is appreciated.

Important facts after making modifications to your OEM vehicle!

Any concerns and or issues related to your non oem product and or service must be communicated in a time manner and returned to DG’s for further diagnosis, if necessary, a tow should be arranged by the customer, at the customers expense.
Other industry repair facilities (auto shops) may not have access or understanding of the product or may not approve of their use due to bias or experience
Misuse, abuse, neglect, alteration and or accident of the vehicle will void your warranty, videos and pictures may be used as proof
Tampering with your product outside of a qualified repair shop, using improper fluids and/or improper installation can void your warranty
Lack of recommended maintenance and service with record can void your warranty
This warranty does not include loss of use, towing, lost earnings and/or personal injury.
The manufacturer has the final decision for warranty coverage.
Warranty is not valid unless payment has been received and cores returned if applicable.
Parts related, but not directly attached to the upgraded product can fail unexpectedly. Immediate inspection should be performed and relayed to the manager at DG’s protech. These non direct parts are not covered under this warranty agreement due to the added stress or preexisting wear and are at the owners expense. Example of this — wheel bearing failure faster that industry standard after lift kit install with larger than stock wheel/ tire assemblies.
Verification and inspection of the parts or service provided can take between 1-2 weeks, the customer is responsible to make arrangements for another vehicle during this time at their own expense.
If warranty is denied, the customer agrees and is responsible for the diagnosis, shipping and subsequent repair of the vehicle.
1000 KM check over of your modification must be performed by DG’s Pro Tech to engage the stated warranty- this includes a retorque and inspection of the modified/ upgraded part- this may be free of charge if under the 20 min limit – otherwise is customer invoice on date of inspection – see manager for further details.

Important facts after purchasing a large power train product!

*This overrides / in addition to DG’s Pro Tech Standard Warranty Disclaimer.* Please reference @ www.dgsprotech.com
Any concerns and or issues related to your power train product must by communicated in a timely manner and returned to DG’s for further diagnosis, a tow should be arranged by the customer, at the customers expense. Note: warranty may not be valid with change of ownership.
Misuse, abuse, neglect, alteration and or accident of the vehicle will void your warranty, videos and pictures may be used as proof
Tampering with your product outside of a qualified repair shop, using improper fluids and/or improper installation can void your warranty
Lack of recommended maintenance and service with record can void your warranty
This warranty does not include loss of use, towing, lost earnings and/or personal injury, and the manufacturer has the final decision for warranty coverage
Warranty is not valid unless payment has been received and a core has been received
Transmission specific repairs – Parts related, but not parts of the transmission can fail and effect the trans, converter, radiator coolers, linkage levers, controls, rubber mounts, external oil lines, electric accessories or seals, if so, your transmission warranty is non-valid, as there is no way to predict their events and we are not responsible for them
Engine, Injection, Forced induction specific repairs – Parts related, but not parts of the engine can fail and affect the engine and other close components, examples, injector wear/ leakage causes, piston or emissions damage from excessive EGT’s and surrounding components, if so, this warranty is non-valid, there is no way to predict these events and cannot be responsible for them.
Verification and inspection of the power train component failure can take between 1-2 weeks, the customer is responsible to make arrangements for another vehicle during this time at their own expense
If warranty is denied, the customer is responsible for the diagnosis, shipping and subsequent repair/ reassembly of the vehicle and power train component – if reassembly is denied the vehicle will be left disassembled
Depending on repair 1000-5000 KM check over of your power train component must be performed by DG’s Pro Tech to engage the stated warranty – this check is free of charge but any warranty required flush or service is to be paid by the customer at that visit.

Our Customer Reviews

Amazing Team! Even though I wasn’t a customer, they took the time to test drive my car right away to check out my concern. They advised the car should NOT be driven. Thank you team for caring about my safety Your spa had my car back on the road and driving like a dream in no time!!!! Professional, caring. I will definitely be back. Thank you !
joanne fox Nov 30, 2024

I stumbled upon DG’s completely by accident after breaking the rear windshield wiper arm on my Jeep and trying to find somewhere to fix it that wouldn’t cost hundreds of dollars. Jess at DG’s went above and beyond checking suppliers, and wreckers, and even Amazon to locate a part that would work without costing an arm and a leg. I’ve been going there ever since. I drive from Kitchener to Listowel because these guys are worth it. They do good work, aren’t overpriced, don’t recommend repairs you don’t need, and I get to hang out and play with Oscar while I get my service done. Only thing more I could ask for would be more comfortable chairs. Haha.
Michael Carlson Nov 12, 2025

Great service and friendly staff . They keep me informed of there progress and no surprise repairs Thanks again for the great lift
Garth Collins Nov 6, 2025

I am very happy with the service I received. Jess is very nice and answers all your questions or concerns. The team there are very thorough in the work they do and take the time to explain anything you need. This is a friendly atmosphere of great mechanics and all around service. Prices are very resonable.
Yvette Moreel Oct 31, 2025

Brought my truck here after it spent months at another mechanic and didn’t get fixed. Every part of this experience was fantastic. Lots of communication, the work was perfect, and the knowledge the staff holds is very noticeable when it comes to what parts to use
Adam Faria Oct 29, 2025

These guys are amazing, after hours calls, quick and fair
Ben Hanlon Oct 29, 2025

The best shop to deal with everyone is super knowledgeable!
Kendra Wilson Oct 23, 2025

Great customer service, and a well knowledgeable team over at DG pro, I got a lift kit put in there and had issues with incorrect parts with the lift (I ordered wrong) and they made sure and did everything they could to make sure it was done correctly and nothing was wrong with ordering the correct parts needed, would recommend to anyone for all there repairs and cosmetic needs, thanks again DG PRO!
Ben Jacklin Oct 15, 2025

Great crew. Amazing service.
Joe Carter Oct 8, 2025

had Dustin work on my engine 2006 f350 diesel 2 years ago and it never worked this good. excellent work done. last week i needed some more tlc and even though it cost me a small fortune (they were reasonable , fair and honest) they found many items requiring attention and repair. very pleased with the work done : new manifolds, multiple front end repairs, rear brakes with calipers and the oil change and vehicle inspection
tim togeretz Sep 25, 2025

Thank you Pro Tech team. I had a very positive experience. Tyson and Jess were excellent communicators and honest and forthright. The wisdom, experience and knowledge of Dustin, Tyson and the mechanics is exceptional. The team has a unique and inspiring corporate culture where pride in workmanship and service excellence is a top priority. The quality of workmanship is exceptional. Thank you again Robert
Robert White Sep 18, 2025

Came in for a simple oil change and tire rotation and I will definitely be back! Tyson made sure I was helped quickly and suggested future maintenance issues to help me down the road. Excellent customer service all around
Justin Timm Aug 14, 2025

Super helpful staff, both Kendra and Jess. I also had an incredibly informative discussion with Dustin regarding my truck. This is the type of professional team I like to deal with! Thank you!
Eric Scetto Aug 14, 2025

Got new tires and an Iron Man kit installed on a 2021 Subaru Forester. Kendra was great. She went back and forth with her tech, suppliers, and me multiple times while we were deciding on what brand, width, and profile of tires to go with, ...and went on over way to watch some videos on the types of modifications I'm planning to do for the car in the future, and the technician who helped me did a great job installing the lift. I'll definitely be coming back.
Jack M Jul 31, 2025

new client to DG's and I have to say I am quite happy I found them. Service Advisor Jess goes above and beyond. I really can't say enough good things about the level of service she provided me. Unbelievable. She was in constant communication with me through out my project and did anything and everything anyone could hope for. DG's started off on a really good note and made me feel like they would treat my truck like their own. I decided to do a large project with them(lift) and they did not let me down. Amazing job. Jess, Tyson, Dustin and the boys in the back. Thank you! trust is a big thing in this business and you all have earned mine. We have more to do :)
William Risnyj Jul 27, 2025

Originally brought my 2016 Ram 2500 in for an oil leak and various other upgrades. Big thank you to Jess, Dusty and the mechanics at DG’s. Jess and the team worked with me closely, accommodating my budget and giving recommendations on how to proceed further. They always maintained good communication, keeping me informed on the progress and any other hiccups along the way. Dusty is incredibly knowledgeable & smart - who helps make sense of the repairs & upgrades. It might cost more, but it’s worth it for customer service, the vehicle report & piece of mind that you and your vehicle are being looked after by the best in the area! Don’t think twice about it, bring your truck to DG’s!
Logan Forbes Jul 24, 2025

It was my first time using DG Pro Tech's services for a vehicle inspection and I have to say it was one of the most thorough explained visits I have ever received! Greeted by the cutest little doggy tech, they were very accommodating to my needs and Kendra was on top of all the updates! She was super helpful and I think deserves a pizza party in her honor! I will for sure be recommending DG Pro Tech to anyone who needs car maintenance! I left feeling confident and satisfied in their services provided :)
Julie Drouin Jul 17, 2025

Wish I would have come to DG's sooner, everyone is exceptionally knowledgeable, honest, and professional! Great Team to deal with! I brought them my old Dodge Cummins and felt 100% certian the work would be completed the right way the first time. Thanks again!!
RENNICK 666 Jun 13, 2025

Jess at Pro Tech is super great and easy to deal with! Highly recommend, great service!
Dani Evans May 23, 2025

Great reasonable price for extensive service I would recommend this business to anyone looking for vehicles maintenance in the Listowel area
David May 8, 2025

These guys were great to deal with, honest and super helpful when I was on a short timeline. Would recommend
Nic Hamilton May 3, 2025

Super happy with the service provide. Communication is 5 start
Tommy Boy Apr 23, 2025

I’ve got a 2012 6.7 that’s been bouncing around to all the shops in my area and after about a year of not having any luck with the work done I finally discovered DGs. Wish I found them a lot sooner. Within no time they had the motor swapped and truck ready for work. They have the best form of communication I’ve ever received from a shop. Loved everything from the quote to the final bill. Had everything done within a reasonable time with no excuses for anything. So, if you’re torn apart about where to take your truck I’d highly suggest going to them. I will definitely be using them for all my trucks needs from here on out.
Adam Khiawpuang Mar 4, 2025

Another great experience from Dustin’s team. Will keep coming back!
Kiel Magis Feb 7, 2025

Thanks for getting my eco diesel up and running after the dealer made a mess of the valve cover injector egr bracket and other stuff while trying to unstuck a leaky injector. Saved me A bunch of money from the dealer quote which I didn't feel they could actually deliver on given the mess they already made.DGS provided a detailed quote and kept me updated throughout and only did what was needed.
Mike B (Magyvered) Feb 5, 2025

Brought my ram 2500 in to get some work done. From start to finish Tyson and his team exceeded my expectations, the quote was fair and the work was a performed quickly. I’m very happy with how my truck turned out. Thank you to Tyson and his team I will recommend all friends and family in the future to bring their vehicle here if they require top notch service.
Daniel Griffin Jan 14, 2025

Glad I made the trek, in a snow storm, up hill both ways!.. best knowledge, service and Ill be back again!. thanks all!
morgan Jan 4, 2025

Very knowledgeable ower and advisers. Top notch mechanics
Jason Schneider Jan 4, 2025

Highly recommend DG's Pro tech. Had our Duramax in (Preventative maintenance obviously since its GMC so it wasn't broken down) and the entire team was amazing! the owner even drove to pick up a part that wasn't in stock so we could get it complete and go on with our day. Their system is very organized and communicated very well with their customers which is very important and made the process that much more enjoyable. We will only be going to DG's pro tech from now on for great service, communication and for the knowledge Kyle the tech had which is very rare to come by these days. Highly recommend, 5 stars.
DAKALM Dec 30, 2024

Very friendly staff, mechanics go the extra mile on helping their customers, communicate clearly and the best part, is that they don't upsell as they are people too and understand costs. I will definitely recommend this garage
Ryan McLean Nov 20, 2024

I used dg protech to do a substantial amount of work to my truck. From start to finish I was extremely happy with my experience. Dusty and the entire DG team are absolutely stellar at what they do. I'll definitely be using them for all my future mechanical needs. I would not hesitate to recommend them to anyone.
Ron Hirschfeld Nov 20, 2024

What a great group of people from the mechanics to the receptionist, everyone is very friendly and knowledgeable. The diagnostics are off the chart. I would highly recommend if you want your Vehicle running tip top shape, Bring it into DG’s
BrownGoDeep Nov 1, 2024

DG's recently performed an alignment on my Mercedes E400. Their alignment equipment and knowledge were top-notch. The alignment results and nature of adjustments were explained well. Very pleased with the service and value, would highly recommend.
Simona B. Oct 26, 2024

Fantastic ! The quotes are written out so clear and upfront. For those things that I didn't quite get, Dusty called and explained everything. The video's on the website are so informative. I only new the names of the brake parts, to see what is what when they are looking at them to determine the wear is just great ! Thank you to all the hard working mechanics and to Jess who answered all my pesky emails !
Jen Janes Oct 8, 2024

Awesome shop! Very friendly group of people, good website, and I love their high level of communication. Just moved to Listowel and will using as my go-to local shop.
Joseph Oct 1, 2024

I had my truck bullet proofed here. The truck is now solid and runs super smooth. They keep me updated during the whole process and I got the truck right on time as planned.
s hal Sep 26, 2024

Very helpful and they know there stuff. Good prices and fast shipping.
Tyler Day Sep 19, 2024

One amazing crew of people they are very knowledgeable an make sure you understand before moving on their work is honest an they also will make you aware of things that could be changed or will need in the future so you have a peace of mind on some things, dusty an jason are very good people an great to work with I fully recommend them for any work you need done. They did great work on my 2016 ram 2500.
Nehemiah Jardine-pilon Sep 5, 2024

Staff are super knowledgeable and passionate about what they do. Honest and trustworthy staff that truly seem to care about the customer and their experience. They explain in detail about the problem with the vehicle and what they did to fix it. I have finally found a trustworthy business I can trust my truck with and highly recommend them to anyone that is looking.
Randy Bush Jul 22, 2024

Very intelligent staff and technicians! 100% recommend !
Kyle Steckley Jun 12, 2024

I’m new to Listowel and was looking for a car repair place. DG’s was recommended. They were friendly, professional and the cost was less than I would have paid in the city! They even dropped me back home and dropped off the car when the job was done! I’m very impressed!
Theresa Karn May 29, 2024

Always an excellent experience at DG's. The service was top-notch, and Tyson was fantastic—professional, knowledgeable, and incredibly helpful. Highly recommend!
Justin Hergott May 17, 2024

Excellent staff and technicians , they went above and beyond to get my Ram 1500 running properly again after 2 other garages failed to do so . They even gave me a loaner vehicle to use while mine was in the shop ! There is a reason I didn’t mind driving an hour to use their services. They will take care of all my vehicles needs in the future . Thank you DGS Protech .
Peter Racz Enterprises May 10, 2024

Excellent advice and great work. Took the time to explain everything to our satisfaction.
Lori chessell May 9, 2024

DG's Pro Tech did some work on my truck and did a great job at a very reasonable price. They also completed a complimentary inspection on my truck and alerted me to things that needed attention and eased my mind about things that don't. Dustin has probably spent close to an hour total on the phone with me personally explaining things to me, which I really appreciate. I also had great experiences talking to Tyson and Megan. I'll be back for future work that I can't handle myself.
Myles Brady Apr 12, 2024

Bringing my truck here was the best decision I could have made. Its a few years old, has a lot more KM on it, but my truck has been with them since new and its in better shape now than RAM ever thought it could be. Vehicles weren't designed to be taken care of THIS well. DGs die hard for life.
PLATINUM FRAMING Mar 9, 2024

Amazing service right from the beginning, super friendly, incredibly knowledgeable, and did what ever they could to help me in a pinch.
Jamie Santos Mar 6, 2024

No better ford diesel tech out there hands down
Jarret Marx Feb 3, 2024